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CISCO Unified Attendant Console

The Attendant Console employs a graphical user interface that combines short cut icons; resizable windows; context based pop-ups, accessible via a right mouse click; and drag and drop functionality. These features are designed to allow Receptionists and Attendants to efficiently monitor and handle calls for the entire office.

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Items covered in this 20 minute training module include:

  • Overview
  • Answer Calls
  • Hold & Retrieve Calls
  • Clear Calls
  • Make Calls
  • Transfer Calls
  • Conference Calls
  • Park Calls
  • Description of Icons
  • Keyboard Shortcuts

Browse other training modules available exclusively from End User University:

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