Our training program for the Cisco 7800 Series phones, covers the 7821, 7841 and 7861 models. The 7821 model has two buttons, the 7841 has 4, and the 7861 has 16 buttons. Because the 7841 model has two additional buttons on the right side, the phone has a split screen. However, the features and functionality of the 3 phones is primarily the same.
Covering Basic and Advanced Call Handling topics, this program can be used to help demo the product itself, as well as train the end-user once the phones have been deployed.