Avaya IP Office – one-X® Portal

With this application, users can manage communications from a business office, home office, or on the road via an easy-to-use Web browser-based interface, using a VPN and PC/phone combination. Avaya’s one-X Portal for IP Office gives users control of telephony, conferencing, messaging, presence, among many other features.

Our training program lets you learn about the features and functionality at your own pace and once you’ve finished you can continue to utilize this tutorial as a reference tool. You can watch the program from start to finish, or you can jump to any topic by opening the menu and selecting a specific section.

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Items covered in this 36 minute training module include:

  • Login & Logout
  • Appearance
  • Make Calls
  • Answer Calls
  • Hold and Mute Calls
  • Park Calls
  • Transfer Calls
  • Conference Calls
  • Conference Scheduling
  • Do Not Disturb
  • Record a Call
  • Voicemail
  • Directories
  • Conversation History
  • Instant Message
  • Gadgets
  • Profiles
  • Desktop Integration with Plug-Ins

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

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