Brief training sample shown. Register to access the full training module.

Avaya IP Office 9608, 9611

The Avaya Deskphones are powerful communication solutions which deliver a consistent experience for the end user across a variety of devices and interfaces.

This training program covers both the 9608 and 9611 Desk phones.  There are a few minor differences between the two phones, and overall the two models are essentially the same in terms of features and functionality. The 9608 model has a lower resolution black and white display, while the 9611 model has a higher resolution color display.  There is a USB Port available only on the 9611 Desk phone.

Protect your IT investment and arm your users with proper training through End User University. Show me more information.

Register to View the Entire Training Module

Items covered in this 17 minute training module include:

  • 9608 & 9611 Differences
  • Hardware
  • Buttons
  • Sound Control
  • Answer Calls
  • Make Calls
  • Hold & Transfer Calls
  • Forwarding Calls
  • Conferencing
  • Add New Contact
  • Call A Contact
  • Edit and Delete Contacts
  • View History
  • Clear History
  • Voicemail
  • Call Settings
  • Screen and Sound Settings

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

GET STARTED