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Avaya IP Office 1416, 1616

To put a call on hold, while on a call, press the line appearance button or simply press the Hold button. A flashing green LED will illuminate next to the appearance button indicating that you have a call on hold. If enabled, the caller will hear music; otherwise they will hear double beep tones every few seconds.

To take a caller off hold, scroll the display to return to your held call using the up and down arrow keys. Next, to show your softkey options, select the double-arrow softkey. Then select the Pickup softkey…

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Items covered in this 26 minute training module include:

  • Hardware
  • Buttons
  • Sound Control
  • Answer Calls
  • Make Calls
  • Hold and Transfer Calls
  • Forward Calls
  • Conferencing
  • Contact Directories
  • Call Log
  • Voicemail
  • Screen and Sound Settings
  • Call Settings

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