Finesse makes it easier for you to handle customer phone calls directly through your computer; saving you time and providing better call accuracy. Finesse displays information about active calls and allows you to perform phone functions directly from your computer. As a supervisor, you have the ability to keep track of your agents, including silent monitor and the ability to barge into phone calls.
The interface is divided into a few parts. The Header which includes your name, username and extension. Under that you see your status, otherwise called your state and the state timer. All the way to the right is the Sign Out option.