Avaya 9620 & 9630

The 9620 supports up to 12 call appearances or administered feature keys. The backlit display shows three concurrent line call appearance with helpful LED lights to indicate status.

The 9630 features a high fidelity wideband audio speaker and includes a larger display capable of showing six concurrent call appearances. The 9630 supports a total of 24 call appearance/feature keys and provides built-in support for mobility via a dedicated call forward/mobility button.

Protect your IT investment and arm your users with proper training through End User University. Show me more information.

Register to View the Entire Training Module

Items covered in this 16 minute training module include:

  • 9620 & 9630 Differences
  • Hardware
  • Buttons
  • Sound Control
  • Answering a Call
  • Making a Call
  • Hold
  • Ignore
  • Transfer
  • Send All Calls
  • Setup a Conference
  • Add a Person to Conference
  • Drop a Person from Conference
  • Call a Contact
  • View Contact Details
  • Add New Contact
  • Edit Contact
  • Delete Contacts
  • View Call Log
  • Call from Call Log
  • Add Contact from Call Log
  • Check Messages from Phone
  • Check Messages from Outside
  • Go To Phone Screen on Calling
  • Go To Phone Screen on Ringing
  • Redial
  • Display
  • Ring Pattern
  • Edit Labels

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

GET STARTED