Avaya 9611 & 9608

Solidly built, elegantly designed, and future ready to support the way you work for years to come, Avaya 9600 Series IP Deskphones are packed with features that help drive collaboration enterprise wide.

This training program covers both the 9608 and 9611 Desk phones.  There are a few minor differences between the two phones, and overall the two models are essentially the same in terms of features and functionality. The 9608 model has a lower resolution black and white display, while the 9611 model has a higher resolution color display.  There is a USB Port available only on the 9611 desk phone.

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Items covered in this 18 minute training module include:

  • 9608 & 9611 Differences
  • Hardware
  • Buttons
  • Sound Control
  • Answering a Call
  • Making a Call
  • Hold & Transfer
  • Conferencing
  • Add New Contact
  • Call a Contact
  • Edit & Delete Contacts
  • View History
  • Removing and Clear History
  • Voicemail
  • Call Settings
  • Application Settings
  • Screen & Sound Options

Browse other training modules available exclusively from End User University:

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