Avaya 9641/21

Solidly built, elegantly designed, and future ready to support the way you work for years to come, Avaya 9600 Series IP Deskphones are packed with features that help drive collaboration enterprise wide. A select set of 9600 IP phones offer touch-screen access to web-based applications, menus, calendars, and directories, plus high-quality voice calls, instant messaging, voice messaging, conference calling, and more.

This training program covers both the 9621 and 9641 Desk phones.  There are a few minor differences between the two phones, and overall the two models are essentially the same in terms of features and functionality.

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Items covered in this 17 minute training module include:

  • 9621G & 9641G Differences
  • Hardware
  • Buttons
  • Sound Control
  • Answering a Call
  • Making a Call
  • Hold & Transfer
  • Conferencing
  • Add New Contact
  • Call a Contact
  • Edit & Delete a Contact
  • Delete Contacts
  • View History
  • Clear History
  • Check Messages
  • Call Settings
  • Screen and Sound Settings

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

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