Solidly built, elegantly designed, and future ready to support the way you work for years to come, Avaya 9600 Series IP Deskphones are packed with features that help drive collaboration enterprise wide. A select set of 9600 IP phones offer touch-screen access to web-based applications, menus, calendars, and directories, plus high-quality voice calls, instant messaging, voice messaging, conference calling, and more.

This training program covers both the 9621 and 9641 Desk phones.  There are a few minor differences between the two phones, and overall the two models are essentially the same in terms of features and functionality.