Avaya 9500 Series on IP Office

The Avaya Deskphones are powerful communication solutions which deliver a consistent experience for the end user across a variety of devices and interfaces.

The 04 Digital Deskphone is designed for light phone users with straightforward needs. It delivers 4 administrable feature buttons on 3 levels for a total of 12 button positions, each with helpful LEDs to indicate status. The 08 Digital Deskphone is designed for “power users” –those who spend a lot of time on the phone. It features 8 administrable feature buttons on 3 levels for a total of 24 button positions, also with dual LEDs to display status.

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Items covered in this 17 minute training module include:

  • Models
  • Hardware
  • Buttons
  • Sound Control
  • Answer Calls
  • Making a Call
  • Hold & Transfer Calls
  • Conferencing
  • Add New Contact
  • Call A Contact
  • Edit and Delete Contacts
  • View History
  • Clear History
  • Voicemail
  • Call Settings
  • Screen and Sound Settings
  • Expansion Module

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

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